Each patient has the right to:

+ receive quality health care.

+ obtain a copy of this patient rights and responsibilities policy.

+ considerate and respectful care from all personnel of the Illinois Eye Institute.

+ confidentiality and privacy concerning medical care, communications, records, and related information, as +    provided by law and consistent with the needs of the involved providers to share information and monitor    the quality of care; exceptions may include suspected abuse, public health hazards and other instances    when reporting is permitted or required by law.

+ be fully informed of any experimental, research or educational programs that may be used in treatment,    and to allow or refuse any such programs at any time without penalty.

+ receive a prompt, considerate response to any question, complaint or request for service that is within the    Illinois Eye Institute’s ability, purpose and duty to deliver.

+ present a compliment or complaint to the Illinois Eye Institute and receive a response about any aspect of    the patient’s care or treatment; presentation of a complaint will not compromise the patient’s access to    care or the quality of future service.

+ be informed of the diagnosis, treatment and prognosis in easily understood language; make decisions about    the patient’s plan of care, including the refusal of the treatment, and be informed of the consequences of    these decisions.

+ an explanation about fees and payment plans, regardless of the source of payment.

+ have someone the patient chooses help make decisions about the patient’s care, with the understanding    that the Illinois Eye Institute will honor this choice to the extent allowed by law.

+ know the name and professional status of the persons providing care and know if the Illinois Eye Institute    has relationships with outside parties that could influence treatment and care of the patient; these    relationships may be with educational institutions, other health care providers or insurers.

   expect the Illinois Eye Institute to be a safe environment.

+ have access to an eye doctor on call 24 hours a day.

+ review the records pertaining to the patient’s eye care at the Illinois Eye Institute, and to have the    information explained or interpreted as necessary, except when restricted by law.

+ expect reasonable continuity of care.

+ receive information about procedures, treatment, risks and alternatives before giving consent for diagnosis    or treatment.

Each patient has the responsibility to:

+ participate actively in your health care and ask questions of health care providers and staff when an    examination technique, diagnosis or prescribed treatment is not understood.

+ provide your health care provider with accurate information about medical history and other matters    related to your health such as past illnesses, hospitalizations and medications.

+ keep appointment times and if not possible to do so, cancel appointments at least 24 hours in advance.

   satisfy the financial obligations to the Illinois Eye Institute promptly; this responsibility includes asking    questions concerning your financial obligations, providing information necessary for insurance processing and    arranging for payment plans.

+ follow the treatment plan prescribed and promptly notify the health care provider of any changes in health    status.

+ be considerate and respectful of other patients and Illinois Eye Institute personnel, and see that your    companions are considerate as well.

+ observe Illinois Eye Institute policies and the rights of its personnel and other patients.